If should go without saying that facility managers must operate in a cost-efficient manner.

Building maintenance costs money. Striking the right balance between cost of services and the expectations of owners and occupants is a challenge that must be met. The statement that building occupants want service that is cheap and fast and well done — and they can have any two — is generally correct. The successful manager will hang on to any contractor or individual whose performance brings compliments from building occupants.

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